Once your order is shipped, we’ll send you an email with a tracking link. You can use this link anytime to check where your parcel is. If it hasn’t arrived yet, it’s likely still in transit

Shipping typically takes 2–10 business days, depending on your location. Processing time is usually 1–5 business days, and you’ll receive tracking info as soon as it’s out the door.

Please double-check your tracking link first. If it shows no updates or seems stuck, email us at contact@fluffbella.com and we’ll investigate and make things right.

We want you and your pet to love every item. If something’s wrong—damaged, incorrect, or not what you expected—just email us with clear photos and your order number. We’ll take care of it.

Yes, you have 14 days from delivery to return your order. However, it must be unopened, unused, and in resellable condition with all original packaging intact. Customers are responsible for return shipping for change-of-mind returns.

Yes. Please always email us first before sending anything back. We’ll give you the correct return address (our returns go to our supplier in Asia) and instructions.

Shipping typically takes 2–10 business days, depending on your location. Processing time is usually 1–5 business days, and you’ll receive tracking info as soon as it’s out the door.

Please double-check your tracking link first. If it shows no updates or seems stuck, email us at contact@fluffbella.com and we’ll investigate and make things right.

No worries—if the item is damaged or we made a mistake, you don’t need to return it. Just send us photos showing the issue and we’ll send a free replacement.

Once we receive and inspect your return, you’ll be refunded to your original payment method within 5 business days. Please send us your return tracking number so we can process it faster.

We accept all major payment options including:

PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Meta Pay.

If your order went through but your payment didn’t, we’ll contact you by email with instructions to complete the transaction securely.